Introduction
We value your trust. This Privacy Policy explains how Serentia Travels collects, uses, stores, and protects your data in relation to our services, website, and marketing efforts
Personal Data
This includes any data that can be used to identify you directly or indirectly — from contact information to travel preferences.
How We Collect Data
We collect data through website forms, direct communication, travel bookings, social media interactions, and third-party integrations.
What Data We Collect
Typical personal data may include:
How we use your Data
To personalize services, manage bookings, improve our offerings, and communicate effectively regarding your travel arrangements
Marketing Communications & Consent
We may contact you about promotions, travel updates, or new offerings — always with opt-out options clearly provided.
Use of Content, Photos & Testimonials
With explicit consent, we may feature your feedback or photographs on our website or promotional materials.
Who Can Access Your Data & Third Parties
Only authorized personnel can access your data. We may share data with trusted third parties (e.g., airlines, hotels) strictly to fulfill travel services
Cookies and Google Analytics & Remarketing
Our website uses cookies and third-party tools to analyze traffic and personalize ads. You can manage preferences anytime.
How to Manage Cookies
Visit your browser settings to control or disable cookies. Note that disabling cookies may affect website functionality
Data Retention and Security
We retain data only as long as needed for the services and legal compliance. Our systems are protected with encryption and access controls.
Your Rights Under GDPR
You have the right to access, update, delete, or restrict the use of your personal data. Contact us to exercise these rights.
How to Contact Us
Contact Email: info@serentiatravels.com
Postal Address: Serentia Travels (Pvt) Limited, 261/5, Madiwela Road, Udahamulla, Nugegoda, Colombo, Sri Lanka
Legal Disclaimers & External Links
We’re not responsible for the privacy practices of external websites linked from ours. Check their policies before sharing personal info.
Changes to This Policy
We may update this policy as needed.
Last updated: 08 / 10 / 2025